Job Type
Full-time
Description
We are seeking a friendly and organized Front Office Receptionist to join our team.
This role is essential in ensuring a smooth and efficient operation at our therapy clinic.
You will be the first point of contact for clients, helping to create a positive experience from the moment they enter our doors.
This is a Floater position, with travel to our East County locations (Westlake/Thousand Oaks/Simi Valley) as needed.
Requirements
Overall Responsibility
Receives patients, collects required records/payments, answers questions, and provides directions.
Serves as liaison between patients and therapy staff.
Understands services provided by individual clinicians.
Essential Duties and Responsibilities include the following.
Other duties may be assigned. Greet, check in and check out patients Schedule new and follow up therapy appointments; check demographics and insurance coverage of existing patients Explain policies to patients (EOB, late charge, collection charges) Prepare appropriate paperwork for new patients (progress reports, discharges) Create referral for each patient Prepare claim data Review claim data for accuracy before sending to the Business Office Obtain authorizations as needed for eligible patients Verify insurance eligibility and benefits for patients with private insurance Answer phones/ check messages Obtain and fax information to the Business Office upon request Collect deductibles, co-pays, and co-insurance Prepare deposit Count petty cash, as applicable Score functional scales Call New Patients and Re-Evals Create accounts for new patients Add labs, as needed Respond to posting issues Skills and Attributes
Good communication skills
Good organizational skills
Good computer skills (scan, print, copy, file, email, eCW, charges)
Strong sense of customer/patient service
Education and/or Experience
High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training; or equivalent combination of education and experience
Salary Description
$18-$21 per hour