*Note: This is a subsidized employment position available through Workforce Solutions Capital Area. All candidates will be considered after program eligibility is confirmed.* Employer: Austin Pet's Alive
Pay: $16.00
Schedule: Full or part-time, Mon-Fri, open availability preferred. Hours vary between 11am and 7pm ESSENTIAL FUNCTIONS: ? Serves as the lead of the front of house (FOH) team
? Assist customers in all aspects of service and create enhanced shopping experiences
? Ensure the store's optimal daily operation, including ensuring volunteers are assigned to the
most urgent tasks and generally running the store per the store's standard operating
procedures
? Maintain a professional attitude with sincerity and enthusiasm reflecting APA!'s commitment
to our customers
? Greet donors and help them with their incoming donations
? Resolve customer complaints in a fair and impartial matter referring all unsettled disputes to
the Store Manager
? Answer the phone and be friendly and helpful to all incoming phone calls
? Be knowledgeable of and perform sales support functions related to point-of-sale procedures
? Adhere to work schedule set by the Store Manager
? Regular, dependable attendance & punctuality
? Assist in performing daily administrative/clerical functions of store operations and cash
transactions
? Maintain the general appearance of stores and premises according to APA! Thrift standards
? Assist the Store Manager with the overall operation of the retail store.
OTHER FUNCTIONS: ? Attend and participate in all required training sessions and meetings
? Maintain open and consistent communication with Program Manager or designee, supervisor,
and other colleagues
? Able to react to change productively and perform other related duties as assigned
? Able to work evenings, weekends, and holidays as needed
? Able to work in a high volume, fast-paced, high-stress environment
QUALIFICATIONS, SKILLS, & EXPECTATIONS: ? Retail and/or customer service experience preferred
? Communication Skills: Effective written and verbal skills, ability to interpret instructional
documents such as safety rules, operating and maintenance instructions, and procedure
manuals
? Reasoning Ability: Self-starter, able to work independently and as part of a team and must
have good time management skills
? Must embody APA!'s Core Values of Innovation, Respect, Drive, Resourcefulness, and
Inclusion
? Commitment to APA!'s customer experience expectations
? Willing and committed to working well with volunteers and staff in all roles
PHYSICAL JOB REQUIREMENTS: ? Must be able to routinely lift 40-50 pounds with or without reasonable accommodations
? Must be able to climb stairs with or without reasonable accommodations
? Can be on your feet for an entire 8 or 10-hour shift with or without reasonable
accommodations
WORK ENVIRONMENT: ? Work is normally performed inside the Thrift Store
NOTE: No employee placed through the subsidized employment program will be allowed or expected
to have any contact with animals as a condition of employment.