Job Description
Job Description
Duties and Responsibilities
Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.
Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.
Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.
Relies upon experience, interpersonal skills and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy
Stage, prepare, and deploy computer, peripherals, and devices to the users
Break/fix support for end user hardware, including but not limited to: laptops, desktops, workstations, printers, and peripherals
Occasionally perform installation of non-standard software
Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities
Ability to successfully troubleshoot 2FA, certificate, CAC, and other authentication issues
Ability to successfully troubleshoot printing issues
Facilitate data migration between computers
Virtual desktop support
Familiarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco Jabber
Provide technical A/V support including critical videoconference meetings
Working knowledge of Microsoft server technologies and Dell server hardware
General knowledge to perform high level network troubleshooting analysis, Cisco knowledge preferred
Collaborate with vendors or third party support to resolve technical hardware or software issues
Qualifications and Skills Requirements
Skills required for this position are typically acquired through the completion of an undergraduate degree and 3+ years of experience. Additional years of experience will be accepted in lieu of a degree.
Ability to identify points of failure, areas for improvements, bottlenecks
Coordinate resolution of issues in collaboration with various IT teams
High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues
Strong verbal and written skills, including ability to draft communications and knowledge base articles
Participation and contribution with the larger team
Provide excellent customer service and remain instinctively curious
Motivated to perform the work as required each day with a desire to improve
The ability to work independently within established guidelines
Ability to communicate effectively with a wide variety of users, both written and verbal
Flexibility to support the business across multiple locations
The candidate must be dependable, well organized, and accountable
Demonstrates poise in intense or stressful situations and maintains professionalism
Linux administration experience preferred
Ability to meet DoD certification requirements
Must be a US Citizen and able to qualify for security clearance
Company Description Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.
Company Description
Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.
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