An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract.
The candidate will be joining a team of about 20 individuals supporting a user base of about 7,500 government employees.
While onsite, they will also provide white glove support to 50 VIP level government employees.
The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc.
Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Eligible for public trust
Bachelors Degree with 2+ years of experience (minimum for LCAT) (Confirmed this with Terry)
Experience using ServiceNow as a ticketing system
Experience troubleshooting both local and network printers
Experience providing both in person and over the phone support
Moderate to advanced troubleshooting skills working with hardware and software issues
Great customer service (will be sitting on client site working directly with end users)