Here at the Council, our work is our community. We feel a strong sense of connection to our city, as we play a vital role in making it the place to be, now and in the future. Our diverse, fun team values and respects each other, and works together every day to serve the Christchurch community.
We are excited to offer an opportunity for someone to join us in this role on a 12-month fixed-term basis!
About the role | Ko te mahi neiThe role of the Customer Experience Training Advisor within the Recreation, Sports and Events Unit has the responsibility for onboarding, supporting, and developing our Customer Experience Team to enable the delivery of world-class service. You will be responsible for the design, implementation, and continuous improvement of training programmes for the Customer Experience Team and providing training assistance for unit-wide project implementations as and when required.
Duties also include:
Analyse, design, develop, implement, and evaluate training programmes to meet the needs of the business for both kaimahi onboarding, system changes, and project implementations.Ensure training courses are designed and delivered using best practice adult learning principles.Provide advice and support to Managers and Team Leaders to ensure unit training plans are implemented and are effective in supporting and developing kaimahi.Actively maintain up-to-date knowledge of business systems, policies, and procedures ensuring training programmes are aligned and accurate.Maintenance and development of Standard Operating Procedures for the Customer Experience Team.Ensuring customer service standards and the delivery of a branded customer experience that is actively engaging, inspires confidence, and a can-do attitude is integrated into all training packages.Being a role model for our shared values who provides direction, empowers, motivates, and develops others in order to achieve business unit, group, and organisational goals.Ensuring learning and development is aligned to, and promotes "More People, More Active, More Often".We're looking for a Training Advisor with a passion for service excellence. You will also have:
Significant experience in training design and delivery of adult learning.Excellent literacy and computer skills.An eye for detail and a passion for customer service and continuous improvement.Previous experience in dealing with people from a wide variety of cultures, nationalities, social diversity, and demographics is desirable.If you're looking for a role where you can truly make a difference, then apply now and help us achieve our vision of More People - More Active - More Often.
Hours of work: Mon-Fri, 40 hours per week.Position: Fixed-term for 12 months.Starting: We're looking for someone to ideally start with us by 6th January 2025.Location: This position will be based at one of our Recreation & Sports facilities (specific facility to be agreed).Salary: The salary band for this position goes from $78,464 to $87,182 per annum based on a 40 hour week.We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at ******** .
What's in it for you? He aha nga hua ki a koe?Working for the Recreation, Sport and Event Unit at the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:
Access to training programmes, workshops, and development opportunities.Flexible working arrangements - adjustable start and finish times, option to purchase extra leave.Collaboration - exposure to wider areas of the organisation.Benefits - a variety of benefits for Council staff from health schemes to retail discounts.Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Reference #: 36219
Posted on: 04 Nov 2024
Closes on: 17 Nov 2024 23:55
Location(s): Central City
Expertise: Customer Service, Education & Training, Sport & Recreation
Job level(s): 3 to 5 years, 5 to 7 years, 7 to 10 years, 10 plus years
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