Training Developer
Austin,Texas,United States
Support and Service
The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries.
Its the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it.
The AppleCare Instructional Designer works with business partners to identify training needs and create instructor-led, web-based, and virtual training using ground breaking technology and innovative solutions.
You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our Advisors that meets them where they are.
You will challenge learners understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application.
Youll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
**Description**
In this role, you will design and develop training to support multiple lines of business.
You are expected to bring ideas based on your previous experiences.
You will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.
You will partner with team members from across Apple to build expertise in new products, anticipate potential contact drivers, and determine the most effective way to convey information to Advisors.
You will work with partners to conduct training needs analyses and design learning objectives following Blooms Taxonomy.
You will build experiential activities appropriate for targeted learners.
You will be encouraged to work closely with subject matter experts to craft, revise, and maintain training content.
Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating.
At Apple, were never satisfied with good enough; you will be challenged to continually improve the Apple training experience.
**Minimum Qualifications**
+ Minimum 3+ years of instructional systems design experience on projects involving adult learning audiences
+ Experience crafting simulated learning solutions
+ Ability to effectively navigate ambiguity
+ Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments
+ Superb written and verbal communication skills and proficiency writing instructional content
+ Shown ability to work effectively on multiple projects simultaneously
+ Proficiency with word processor and presentation software applications including Pages and Keynote
+ Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration
+ Bachelors Degree or equivalent experience
**Key Qualifications**
**Preferred Qualifications**
+ Effectiveness working with global and virtual teams
+ Experience with project management and time management tools and methodologies
+ Experience authoring training content in a LCMS
+ Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, and Photoshop
+ Experience with JavaScript and CSS a plus but not required
+ Call center or customer service exposure and experience
+ Master's or higher degree in a related field a plus
**Education & Experience**
**Additional Requirements**
+ Apple is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant.
(https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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