QUALIFICATIONS:
An example of acceptable qualifications for this position:
Possession of a Bachelor's degree in Education, Business Administration, Human Resources, or related field. Advanced training in instructional design, adult learning principles, and compliance management preferred. At
least five years in a training development role, with significant experience in housing programs, property
management, or a related field. Demonstrated success in developing and implementing technology-focused
training programs. Familiarity with HUD regulations and housing policies is essential.
LICENSURE OR CERTIFICATION REQUIREMENTS:
N/A
EQUIPMENT OPERATED:
The following are examples only and are not intended to be all inclusive.
Calculator, computer, computer software (e.g., Microsoft Office ,
Microsoft Teams, Microsoft Vizio,Scyphus, OnBase, SharePoint, OnCue, Dynamics, US Bank Software, Affordablehousing.com, ADP, Adobe Reader, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.
INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:
Employee ascends and/or descends ladders, stairs, or scaffolds; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to environmental conditions which may result in injury from fumes, odors, dusts, mists, gases, and/or poorly ventilated work areas; is exposed to possible injury from unclean or unsanitary conditions, electrical shock; works in or around crowds; has contact with potentially violent or emotionally distraught persons or vicious animals; has exposure to hot, cold, wet, humid, or windy weather conditions; exposure to hazardous driving conditions; has exposure to second-hand smoke; this is considered light work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor's physical demands strength ratings.
In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.
JOB DESCRIPTION AND WORKER CHARACTERISTICS:
JOB DUTIES in order of importance
The Training Manager oversees the development and execution of training strategies within the Housing Choice Voucher (HCV) program under the direct supervision of the Vice President of the HCV Program. This role is
pivotal in developing, administering, and monitoring training programs to enhance staff capabilities in program operations and compliance with housing regulations. The Training Manager will initially focus on Scyphus
system training in collaboration with the IT department and will later incorporate comprehensive Yardi system
training to support future operational needs.
ESSENTIAL FUNCTIONS OF THE POSITION:
For purposes of 42 USC 12101:
· (1) Training Program Development and Implementation: Lead the creation and execution of effective
training programs tailored to the needs of the HCV program, focusing on enhancing operational
efficiency and compliance with regulatory standards.
· (2) Scyphus System Training: Collaborate with the IT department to develop and provide in-depth
training on CMHA's current system, Scyphus, ensuring staff are proficient in its use for daily operations.
· (3) Cross-Departmental Collaboration: Work closely with various departments, particularly the
IT and Human Resources departments, to align training initiatives with organizational goals and
technological changes.
· (4) Regulatory Compliance Training: Ensure all training materials and programs are up-to-date with
the latest HUD regulations, CMHA policies, and any relevant federal, state, and local housing laws,
preparing staff to effectively navigate and comply with these requirements.
· (5) Performance and Effectiveness Monitoring: Evaluate the effectiveness of training interventions
through performance metrics, adapting training strategies as needed to meet organizational objectives
and regulatory compliance.
· (6) Professional Development: Facilitate continuous learning opportunities for staff, promoting
professional growth and adherence to best practices in housing program management.
· (8) Future Training Initiatives: Prepare for and eventually lead the development of training programs
for the Yardi system, aligning with the organization's future technological adoption and ensuring a
smooth transition for all staff.
OTHER DUTIES AND RESPONSIBILITIES:
5% (8) Performs other related duties as assigned.
MINIMUM ACCEPTABLE CHARACTERISTICS:
(*indicates developed after employment)
Must have excellent problem solving, decision making, leadership and customer service skills; strong verbal and written communication skills; ability to engage a wide variety of people with a high level of professionalism and courtesy; must be able to work effectively in sometimes hostile environments. Must be able to deescalate in situations of conflict; Must present a professional image as a representative of CMHA; *Agency/department goals and objectives; *Agency/department policies and procedures.
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Training Manager
Skill in:
Excellent communication and presentation abilities, strong leadership and project management skills, and proficiency in current educational technologies and software.
Ability to:
Organize workflow, generate financial reports, conduct audits of processes and procedures, give directives, and hold individuals accountable for assigned tasks.
POSITIONS DIRECTLY SUPERVISED:
None
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus opportunities
Work Location: In person
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