Overview:
The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites.
The role may require flexible hours to accommodate different shifts and training needs.
Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.
Qualifications:
Requirements: Bachelor's degree in Human Resources, Education, Business Administration, or related fieldProven experience as a Training Manager or similar role in the BPO industryStrong understanding of BPO operations, processes, and technologiesExcellent communication, presentation, and facilitation skillsProficiency in instructional design principles and learning management systemsAbility to multitask, prioritize, and manage time effectivelyAnalytical mindset with the ability to interpret data and make data-driven decisionsCertification in training and development is a plus
Responsibilities:
Responsibilities: Conduct thorough assessments to identify training needs across various departments and job rolesAnalyze performance metrics, feedback, and skill gaps to determine training prioritiesDesign and develop training curriculum, materials, and resources tailored to meet specific job requirementsCreate engaging and interactive training modules incorporating various instructional methods and technologiesFacilitate training sessions, workshops, and seminars both in-person and virtuallyDeliver training content effectively to ensure understanding and retention among participantsDevelop evaluation methods to assess the effectiveness of training programsCollect feedback from participants and stakeholders to make continuous improvements to training initiativesProvide ongoing support and coaching to employees to reinforce learning and developmentCollaborate with managers to identify opportunities for individual and team improvementCoordinate training schedules, venues, and logistics to ensure smooth execution of training activitiesMaintain accurate records of training attendance, feedback, and performance metricsEnsure training programs comply with company policies, industry regulations, and quality standardsStay updated on industry trends and best practices in training and development.