Training Specialist
Job Description
The Manager of Training oversees the design, development, and delivery of training programs within the contact center.
This role ensures that agents, supervisors, and managers have the necessary skills and knowledge to meet customer service standards and achieve performance goals.
Responsibilities:
+ Collaborate with department heads, assess training needs, and continuously enhance training processes to improve overall team performance.
+ A training program is built out, so this person will not be starting from scratch, but they will be expected to update and improve the program.
+ The candidate will be teaching classes of CSR employees.
Hard Skills
+ Looking for 2 to 4 years of training experience, preferably in the office setting.
+ Training
+ Instructional design
+ Coaching
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people.
DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ****** (%20******) for other accommodation options.