Training Specialist, Last Mile - Training TeamJob ID: 2811341 | ATSPL - Maharashtra - C56
Job Summary:
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking a Training Specialist to support operations training in the last mile vertical. Overall responsibility includes boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet organizational goals.
Trainer Best Behavior: Listening to associates and being supportive to managers.Answering requests and always getting back to people.Leading by example, doing what we say and acting how we say.Being approachable.Exhibiting the best behavior while at work.Staying up to date with the latest techniques, tools, and processes.Being right, honest, and willing to accept mistakes.Being willing to push limits and accept more responsibilities.Driving quality & learning related metrics.Conducting chime sessions & classroom training sessions to stakeholders.Key Job Responsibilities: Supervise structured learning metrics and oversee their results for the assigned territory and region.Manage live performance metrics end to end for the assigned territory.Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.Maintain data and analysis through reports on Excel (as per business requirement).Ensure completion of new hire training program, coaching & other performance improvement programs on time.Partner with operations leaders while conducting station audits to check process compliance and fix gaps on an immediate basis.Identify learning coaches & certify them.Lead individual improvement projects to enhance business performance.Drive Quality & Learning metrics.Conduct chime sessions & classroom sessions to stakeholders.A Day in the Life:
- Track the day-to-day business metrics and plan visits to the mapped stations for metric improvement.
- Daily reporting and progress updates.
- Involve and engage well with mapped LA/LGs for daily L&D activities.
BASIC QUALIFICATIONSRole Requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Ability to translate and add voice-over for the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, Excel & PowerPoint.
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Flexibility to work on weekends (in case of business requirement).
9. Strong hold on Excel and ability to publish reports with basic analysis.
PREFERRED QUALIFICATIONSRole Requirements:
1. Proven 5+ years of experience as a Training Specialist/Trainer in a similar role.
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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