End User Training Specialist (Product Manager) Duration: 24 month contract Location: Los Angeles Pay: $60/hour Additional Information Onsite position in Los Angeles. This person must have good presentation skills, good communication skills and writing skills. Will be presenting end user training sessions and writing the content & preparing the end user presentation. Screenshot of different tools and how to use them. Not a technical writer, looking for more of a learning and development "type" of writer to prepare a present training on how to use various systems.
Description Our team strives to deliver operational excellence by elevating and evangelizing the content platforms products and services to our various business partners. In this role, you will be responsible for the enablement of our content platforms products and tools, working closely with our product management and engineering partners to sustain and improve current products, launch new systems, execute on the product roadmap, and support clients as they navigate our platforms to operate their business.
This role will serve as a key touchpoint for business partners, responsible for providing day to day support for general questions, workflow guidance, and light troubleshooting. In addition, the role will own documenting new features and disseminating those updates back to the customers through coordinating user acceptance testing, conducting user trainings, and crafting communications. The candidate will be responsible for participating in the product lifecycle, creating supporting documentation, and being a subject matter expert on process workflows and functional requirements. Finally, this role will lead the way with best practices for running business review meetings, updating stakeholders with retrospectives on past monthly performance, as well as translating raw metrics into a comprehensive narrative. The ideal candidate must work well in a collaborative environment and be able to define and implement processes that effectively delivers on the Product Solutions team's mission.
Basic Qualifications Be a platform expert that can perform an analysis on customer requests, documenting, defining, and sending requirements to Engineering for system improvements
Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, and performing trainings and onboardings
Own communication to product end users, including feature release notes, project-specific updates, and other general announcements, crafting platform documentation, and running customer sync meetings
Provides periodic updates/presentations on roadmaps and initiatives to leadership and business partners.
Coordinate and run site/app launches, create customer-facing root cause analysis reports for critical outage incidents, and be a leader in change management for migrations and/or on-boardings to new products
Participate in larger organizational Product Solutions initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
Work as an individual contributor to execute product strategy in collaboration with Design, Engineering, and other functional areas. Partner with other Product Managers to ensure individual systems achieve larger, holistic business needs
Perform any other duties needed to help achieve Business Objectives for the Product Solutions team
3+ years of product management experience
Familiarity with Agile/Scrum methodology
Excellent communication skills, with an ability to distill information accurately and convey it (verbally and/or written) to business partners and internal technology teams
An experienced writer, whose style can range from product requirements to documentation/operational guides to formal announcements/release notes
Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
Experience working within a defect management process, providing a link between Engineering and End Users, translating highly technical concepts to more human-friendly terms
Energetic self-starter with a logical approach to problem solving and a technical aptitude
Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities
Enthusiastic about helping people, solving problems, and championing products
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p> Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
We look forward to working with you.
Beacon Hill. Employing the Future
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