Transfer Operations Specialist Department: Transfer Admissions & Engagement - 240400 Minimum Qualifications
Graduation from high school; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions. License/Certification Required Essential Job Functions
The Transfer Operations Specialist will assist Transfer Admissions & Engagement, and the Operations team by supporting prospects, applicants, and staff members as students navigate various steps of the admissions funnel (typically up to the point of matriculation). Responsibilities include but are not limited to the following: Support recruiting & admission processes (including daily outgoing calls to applicants in all stages of the admissions process). Demonstration of great customer service, strong organization, foresight and the ability to multitask are all critical in this role, as it touches the many phases of the recruitment and admissions process. Written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages to the appropriate TAE staff member). Use of CRM (Slate) to review transfer applications and record interactions with prospective students and applicants; and work efficiently in a variety of software programs including Microsoft Office applications, Google Suite, and student information systems (e.g., Banner). Utilize reports and spreadsheets to prioritize and complete work. Other duties related to the admission, orientation, and retention of transfer students. Knowledge, Skills, & Abilities Required for this Position Demonstrated commitment to excellence in customer service Strong written and verbal communication skills Attention to detail and strong organizational skills Proficiency in Google Suite and Microsoft Office Preferred Qualifications Bachelor's degree (or equivalent combination of training and experience) Strong written and verbal communication skills Attention to detail Strong organizational skills Experience in customer service Work Schedule/Hours: Monday-Friday, 8:00 am to 5:00 pm, with occasional evening and/or weekend work
Anticipated Hiring Range: $31,200 - $35,743
Closing Date: 5/9/2024 To apply, visit
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
