Transition Specialist, Adult Diploma Program
Department:
Adult Diploma Program
Location:
Metropolitan Campus
Reports To:
Executive Director, Ohio Options
Recruitment Type:
External/Internal
Requisition ID:
req3529
Employment Type:
Full-Time Support Staff
Union Position:
Non-Union
Work Schedule:
M-F 8:30-5 with some evening or weekend events.
Number of Openings:
1
Job Description:
SUMMARY
Provides guidance to Adult Diploma program students before andduring their first semester in completing the necessary steps and accessingappropriate student support services to aid the transition to college. Providestransition services and follow up to over 1,000 students in the program. Works onfirst year transition programs and activities and coordinates with otherstudent support personnel across the College.
ESSENTIALFUNCTIONS
Refers students to appropriate support services and utilizes a case management approach to working with, supporting, communication and tracking interactions with students in the program
Responsible for connecting new, returning and continuing students with enrollment and completion support services, and co-curricular activities
Recruits potential students for Integrated Education and Training opportunities (IET)
Supports the enrollment and retention processes by assisting students with navigating My Tri-C Space, assessment scores, self-service registration, unofficial educational record, basic financial aid information, current class schedule and orientation assistance
Composes and prepares transition correspondence to continuously remain in contact with Aspire students and staff
Coordinates the follow-up communication plan for Applied-not-Registered students
Develops and presents transition services information to over sixty Aspire classrooms
Conducts external outreach in the community through approved classroom visits to present Transition services available to students
Works with other departments to coordinate on campus tours and participation in campus recruitment activities
Effectively prioritizes work and uses initiative to suggest and implement process improvements
Maintains accurate program records and assists with metric tracking and report preparation
Conducts periodic follow-up with students who have transitioned by discussing employment, career development and provides additional support if needed
Responsible for tracking the results of transitional services in the program's database and state agency
Provides a full range of support to the Adult Diploma Program
Performs other duties as assigned
REQUIRED QUALIFICATIONS
EDUCATIONAND EXPERIENCE/TRAINING
Bachelor's Degree
Significant related experience may substitute for education
Minimum of two years of demonstrated full-time experience working in college student retention services
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
KNOWLEDGE,SKILLS and ABILITIES
Possess basic knowledge of fundamental adult learning concepts, practices and procedures and ability to apply in varied situations as it pertains to the departmental focus
Possess strong organizational and time-management skills
Possess excellent written, verbal and interpersonal communication skills
Ability to foster a team environment and work collaboratively
Ability to research and analyze issues and develop solutions
Ability to manage multiple projects simultaneously in a deadline-driven environment
Ability to work accurately with great attention to detail
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to effectively respond to requests from multiple levels of the College in various departments
Demonstrated basic project management skills
Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Ability to occasionally work some evenings and weekends as needed
Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIES
CRITICALCOMPETENCIES
Service Focus
Communication
Quality of Work
VERYIMPORTANT COMPETENCIES
Time Utilization
Adaptability
IMPORTANT COMPETENCIES
Collaboration
Continuous Improvement
PREFERRED QUALIFICATIONS
EDUCATION ANDEXPERIENCE/TRAINING
Master's Degree
Demonstrated experience with the Banner system and other College-specific software
KNOWLEDGE, SKILLS andABILITIES
Possess knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)
The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College iscommitted to attaining excellence through the recruitment and retention of aqualified and diverse workforce. Cuyahoga Community College is an equalemployment/educational opportunity institution.
Special Note:
Special Instructions to Applicants:
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
