Requisition Summary The TRP Services Manager is responsible for is responsible for the North American aftermarket service expansion strategy, optimizing the service experience across the TRP network.
The role will network-wide service goals, performance, reporting, and investments.
Job Functions / Responsibilities Lead and manage existing service programs: monitor dealer utilization, promote expansion opportunities, and conduct training as needed.
Grow the TRP service product offering through dealer feedback, market research, product gap assessments, and customer need.
Support PACCAR Parts' global short - and long-term marketing initiatives by increasing service loyalty.
Collaborate with PACCAR Dealer Development, PACCAR Dealers and ISP to manage sponsorship agreements and seek out new service partners in line with our growth initiatives.
Manage budget and financial forecast for department programs.
Skills Proven ability to create a vision and lead teams to achieve beyond planned results.
Proven record of success managing and implementing marketing programs, communications campaigns, and business strategies.
Proven use of data visualization and presentation tools to prepare executive summaries, dashboards, and training to help sales and marketing leaders understand current market conditions.
Proven experience managing P&L performance and delivering value to the business.
Proven ability to work in a fast-paced, collaborative and time sensitive business environment.
Proficiency in Microsoft OFFICE applications with emphasis on Word, Power Point and Excel as well as data analytics and visualization applications.
Qualifications Bachelor's degree in business, marketing, organizational development, or a related field required.
Master's degree a plus.
7 years of experience in commercial aftermarket sales, marketing, product management or operations role required.
2 years of experience leading people desired.
Prior project management experience required.
Knowledge of truck components, aftermarket sales and parts distribution.
Outstanding verbal and written communication skills are essential.
Must have excellent presentation and influencing abilities.
Six Sigma Belt with DFSS or TDFSS experience desired.
Ability to travel up to 50% travel (domestic / international) required and must be able to travel without restrictions.
Proven ability to work in a fast-paced, team-oriented and time sensitive business environment.
Proficiency in Microsoft Office Applications required.
Data analytics and visualization applications experience a plus.
Additional Job Board Information PACCAR Benefits: As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for a holiday gift Salary Range: At PACCAR, we value talent and promote growth and development.
We carefully consider numerous compensation factors including your education, training, or experience.
The salary range for this position is $110,600 - $156,310 annually.
Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information: PACCAR Parts is an E-Verify Employer PACCAR has success with diverse