WHAT IS TUSK LOGISTICS
Tusk Logistics is a new type of small parcel shipping infrastructure that enables parcel shippers to easily and scalably access delivery service from the best alternative parcel carriers nationwide. Shippers leverage Tusk's technology and operational expertise to diversify away from FedEx, UPS and USPS – lowering their parcel delivery spend and increasing their operational flexibility. Tusk's technology is the first of its kind, unifying services from alternative carriers nationwide into a single API with proactive support on every parcel, enabling Shippers to anticipate and solve their customers' delivery issues in real time.
Tusk's co-founders BenandAdam have deep industry experience, with long tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk is venture backed and is currently a team of five, based in Chicago. We work in-person four days per week.
TUSK'S CORE VALUES
Shippers first: Tusk exists to create value for our Shippers – lower costs, better service, increased visibility and control on every parcel.
Honesty: Honesty begets trust – for our team, our shippers, and our partners.
THE ROLE
As a Tusk Customer Success Manager, you'll play a critical role in growing existing shippers and solving operational challenges across the Tusk Network. This will include onboarding new Tusk shippers, accelerating the growth of Tusk's live shippers, and improving Tusk's day/day operations. You'll build strong relationships with each Tusk shipper and understand their unique needs better than anyone. With your technical aptitude, you'll navigate various tools and softwares to not only solve shipper problems, but also to build the processes and tools that improve Tusk's overall network reliability and performance.
You can expect to work:
In close collaboration with Director of Operations, Annie, in-person in Chicago four days per week
Effectively onboarding new customers while actively improving the onboarding process/playbook
Lead day/day account management for a significant portion of Tusk's live Shippers
Identifying opportunities for expansion within current shippers, increasing per-shipper revenue + volume
Troubleshooting client issues by coordinating with internal and external teams as necessary