Job summary
Starting Position Rate: $21.00/hourMore than a hotel in DenverJoin our team and play a part in illuminating history
Job seniority: entry level
Responsibilities
• Perform traditional dispatch duties for the security department while working closely with contracted security professionals.• Coordinate daily operations as determined by the Security Standard Operating Procedures and perform assigned role during emergency level situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.• Monitor and operate the properties surveillance (CCTV) system to include retrieving video.• Manage and document a concise security report on a daily log including incidents of theft, accidents and safety violations for all security operations conducted on property.• Accurately complete the necessary security and safety forms to document occurrences of key operations and incidents.• Report all information to the Dir. of Security and other appropriate leadership in a timely manner.• Be the primary point of contact for security through phone, email, text and radio communications.• Respond to all incidents requiring emergency services to be contacted, contact emergency services and assist in escorting emergency services to the incident's location.• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; immediately perform assigned role for emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.• Conduct investigations of security incidents under the management of the Director of Security.• Dispatch contracted security officers to respond to incidents, conduct patrols, enforce the property's code of conduct, customer service needs, etc.• Perform operational security duties as needed for events and other unarmed security needs.• Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.• Manage the lost and found program as determined through the policies and procedures.• Communicate with RTD and other entities.• All other duties as assigned, requested or deemed necessary by management.
Requirements
• High school education or equivalent experience.• Prior experience in computer usage, customer service, administration and/or physical security.• Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.• Ability to communicate through a portable radio. May require a second language.• Excellent hearing required to communicate with guests, employees, and contractors via radio.• Excellent vision required for emergencies, visual safety inspections.• Excellent interpersonal communication skills required to communicate with guests, employees, contractors.• Excellent comprehension and literacy required to complete reports, logs.
Key Skills Needed
• Good communication skills• Ability to recognize drug and alcohol abuse• Ability to communicate through a portable radio• Knowledge of a second language (may require)• Excellent hearing• Excellent vision• Excellent interpersonal communication skills• Excellent comprehension and literacy
Benefits
• Complementary RTD EcoPass• Medical, dental, & vision insurance• Health savings and flexible spending accounts• Basic Life and AD&D insurance• Paid time off for vacation, sick time, and holidays• Eligible to participate in the Company's 401(k) program with employer matching• Employee Assistance Program• Tuition Reimbursement• Great discounts on Hotels, Restaurants, and much more• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
