Unified Communications- Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US Anticipated Posting End: 1/6/2025 The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference. Skill Level Determinations: Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services. Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC). Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS. Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects. Comprehensive knowledge of network topology; along with networked hardware and software tools listed above. Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers. Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests. Ability to perform IOS and Software upgrades. Possess understanding of dialing protocols to include H.323, E.164 and SIP. Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses. Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment. Ability to perform patching and ensure compliance with network security policies/procedures. Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures. Assist in responsibilities and participate in special projects as tasked by Management. Key Competencies: Interpersonal Skills Effective Communication skills - verbal and written. Listening skills Problem analysis and problem solving Attention to detail and accuracy. Customer Service oriented Adaptability Ability to work independently within a Team Concept Ability to multitask in a stressful environment. Education: High School/GED + 11 yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs DoD 8570 Certification Requirement: Current IAT lvl II Certification Preferences: Network + ITIL Foundations or Agile Foundations CCT Collaboration (CLTECH) CCNP Collaboration (CLFNDU) CCNP Collaboration (CLCOR) CCNP Collaboration (CLACCM) and or (CLCNF) Clearance Requirement: Must have a TS/SCI Clearance and the ability to obtain Polygraph. - _____________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. _____________________________________________________________________________ Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $68,400-$143,700 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.