Job Title: Urgent Care Administrative Assistant
Job Summary: We are seeking a dynamic and organized individual to fill the position of Administrative Assistant to the Urgent Care. This role is crucial in supporting the efficient functioning of our urgent care facility, ensuring smooth day-to-day operations, and contributing to the overall success of our healthcare services. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities: 1. Administrative Support:
• Provide comprehensive administrative support to the Urgent Care Manager.
Manage and organize schedules, appointments, and meetings.
Prepare and distribute internal communications and reports.
2. Coordination and Communication:
• Serve as a liaison between the Manager and various departments within the urgent care facility.
Communicate with staff, patients, and external stakeholders as needed.
Assist in coordinating and facilitating team meetings and training sessions.
3. Documentation and Record Keeping:
• Maintain accurate and up-to-date records related to operational processes.
Assist in the creation and maintenance of procedural documentation.
Ensure compliance with regulatory standards and internal policies.
4. Inventory Management:
• Monitor and manage inventory levels of medical and office supplies.
Coordinate with vendors for timely replenishment of necessary supplies.
5. Quality Assurance:
• Collaborate with the Manager to implement and monitor quality assurance measures.
Participate in the development and execution of improvement initiatives.
6. Patient Services:
• Assist in maintaining a patient-centric approach by addressing inquiries and concerns promptly.
Process patient payments and maintain accurate financial records.
Answer phone calls, take messages, and provide information to callers.
Verify patient insurances.
Process patient referrals.
7. General Office Tasks:
• Perform cleaning tasks to ensure a tidy and hygienic environment.
File and organize documents, ensuring efficient retrieval when needed.
Shred documents in accordance with established protocols.
8. Data Analysis:
• Assist in collecting, analyzing, and presenting operational data.
Contribute to the development of strategies for improved efficiency and patient care.
9. Emergency Response Preparedness:
• Collaborate with the Operations Manager to develop and implement emergency response protocols.
Ensure staff are trained on emergency procedures and drills are conducted regularly.
Other duties may be required as assigned.
Qualifications: • High school diploma; associate or bachelor's degree in healthcare administration or related field is a plus.
Proven experience in administrative roles, preferably in a healthcare setting.
Strong organizational and multitasking abilities.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of healthcare regulations and compliance is desirable.
If you are a motivated individual with a passion for healthcare operations and administration, we invite you to apply for this exciting opportunity to contribute to the success of our urgent care facility.
Required Attire: Grey Scrubs and Closed Toe Shoes (No Crocs)