As a Digital Client Service Associate you will be the primary point of contact for all online related needs of a Private Banking client. The Digital Client Service Associate works in a team-oriented environment with advisors, various product partners, and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. Strong online and systems skills are essential. The ideal candidate will be passionate about client service and will use communications and relationship management skills to ensure an exceptional level of client satisfaction. Job responsibilities Provide exceptional client service to Private Banking clients within the digital platform Utilize multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, advisors, product partners, branch operations areas, and other staff in a timely and professional manner Required qualifications, capabilities, and skills College degree or equivalent financial services/banking industry experience preferred Client service experience preferred Very high comfort level with Internet/Intranet usage and ability to quickly learn proprietary software and databases Strong to exceptional interpersonal, verbal and written communication skills Experience with banking and investment products, including online banking Ability to work both independently and as a team player Ability to multi-task and manage priorities effectively Ability to adapt to a rapidly changing business and technology environment Exceptional problem-solving skills Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) Weekend and evening work required on an as needed basis
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
