The Mass and Emerging Affluent Segments teamis part of theSegments & Product Department within Citi's US Retail Banking group. The Mass and Emerging Affluent Segments team is responsible for designing and delivering differentiated and competitive value propositions to defined client segmentswith a focus on the digital channel.
The Program Management Lead is a strategic professionalwithin the Mass and Emerging Affluent Segmentwho stays abreast of developments withinthe digital channelandis responsible fordesigning, managing and deliveringcore KPIs for thethechannel.Communication and diplomacy skills are required in order to guide and influenceother lines of business. This individual will also work closely with the Digital Strategy Manager.
Responsibilities:
Supports planning, directing and coordinatingactivitiesto drive Digital KPIs
Ensure seamless digital delivery, client experience, and client communication strategies as well as help prioritize, negotiate, and remove obstacles to achieve business results
Work with partners across digital, marketing, segment, fraud, product and technology teams to deliver go-to-market strategies and ensure the needs of clients are met.
Partner with business leaders across the organization to ensure digital roadmaps and collaborate on the future vision with a digital client perspective.
Ensures all stakeholders are identified and included in scope definition activities and understand the core digital KPIs and proposed initiatives.
Support and guide digital strategies, lead conceptualization and implementation of key growth initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Maintain current market intelligence on the overall industry verticals and competitors
Analyze data to assess and report on health of the digital channel, identifying trends, opportunities, and areas of concern
Develop and communicate insights in a compelling narrative to inform strategic decisions and drive improvements
Qualifications:
6-10 years of experience
Degree in Business Administration, Finance, Marketing, Digital, specialized analytics, or related discipline
Experience with banking and investment products
Consistently demonstrates clear and concise written and verbal communication
Excellent communication skills, with ability to partner effectively with various levels within the organization.
Advanced excel skills to analyze data and create insightful reports as well as Power Point skills to develop clear and impactful presentations that effectively communicate key findings and recommendations to stakeholders
Comfortable in ambiguous situations, self-starter and self-learner.
Multi-tasking skills with ability to manage complex projects and meet strict deadlines
Attention to detail with emphasis on accuracy and quality.
Education:
Bachelor's/Universitydegree or equivalent experience; Masters degree preferred
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Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Program Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Ofallon Missouri United States------------------------------------------------------
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Dec 30, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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