(Usa) Digital Operations Lead

Position Summary: Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing corrective actions for violations or non-compliance; and supporting the Open Door Policy. Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across designated area; partnering with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance; working with operators on strategy execution; facilitating alignment between teams within different workstreams working across digital space; determining and supporting resource requirements; reacting to changes in the retail environment; building strategies and providing recommendations and process improvement plans that facilitate market share growth and adoption of digital products.

Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data; reviewing key performance indicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance; researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzing operational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading process improvement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience in delivery services, pickup, site to store, and online grocery pickup; managing and assessing program performance by tracking activities, goals, targets, KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns.

Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to store associates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge level assessments, facility driven social media posts, promotion of available services); providing associates with tools and resources to grow wallet share for omni-channel services and products. Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships with stakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on new process improvements.

Monitors compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; providing feedback to the key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts on the business. Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Leadership Expectations: Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.

Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others' contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.

Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.

Drives continuous improvements; adopts and encourages the use of new technologies and skills; and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Minimum Qualifications: Bachelor's Degree in business, management, or a related field and 2 years' experience in retail operations or related field OR 5 years' experience in retail operations or related field. Valid state-issued driver's license.

Preferred Qualifications: Customer service environment, Digital change initiatives, Management experience within Walmart Operations, Managing a grocery retail operation, Project Management, Retail Management.

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