Hunger Free America strives to build the nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in the US and ensure that all Americans have sufficient access to nutritious food. Hunger Free America is seeking a full-time Hunger Hotline Associate to work remotely to support the USDA National Hunger Clearinghouse. This role reports to the Clearinghouse Program Director. This program includes a toll-free hotline connecting families and individuals all over the country with nonprofit and government nutrition assistance programs such as food pantries, SNAP, WIC, and various other services that promote self-sufficiency. The hotline can be reached at 1-866-3-HUNGRY (English) or 1-877-8-HAMBRE (Spanish) from Monday through Friday (8 a.m. to 8 p.m. EST), excluding holidays.?
\n Duties May Include:Responding to calls on the USDA National Hunger Hotline to provide referrals (by phone, text, or email) for federal and community food and social service resources (in 8-hour shifts occurring between 8 a.m. to 8 p.m. EST, Monday – Friday) Collecting data on call trends with call surveysSpeaking with callers in crisis and de-escalating conflictConducting data research, validation, and entry related to the Clearinghouse Database Translating documents and texts from English to Spanish or vice versa for Clearinghouse outreach and communications materials? Creating and hosting presentations relating to the Clearinghouse and nutrition programs Conducting outreach as needed Keeping up with federal and nonprofit nutrition program changes as they occur Other duties relating to Clearinghouse operations, as assigned Skills/QualificationsEducation in social work, social services, public health, nutrition or other related fields? Prior work or volunteer experience with emergency food programs, safety net programs, and other social services? Proficiency with using Microsoft?Office programs like Word, Excel, and PowerPoint Proficiency with using office software programs such as Salesforce and Slack, or ability to learn quickly? Fluency in Spanish (no exceptions)Adaptability and ability to work well under pressureOrganized self-starter who works well independentlyExcellent time managementFlexible schedule required (see bullet at end of list for exception)Must be available to work at least one closing (12PM EST - 8PM EST) shift per week, with possible additional closing shifts, as-neededMust be available to work the closing shift at least one Friday a month, depending on availability, need, and number of Fridays in a monthTypical shifts are 8AM - 4PM, 9AM - 5PM, 10AM - 6PM, and 12PM - 8PM. Shifts will rotate throughout the week and month with efforts made to keep a consistent weekly schedule when possibleAn exception to the schedule requirements can be made to accommodate a schedule of 12PM - 8PM EST (9AM - 5PM PST), Monday - Friday Essential Physical Demands - The person in this position:Must be able to frequently remain in a stationary position May occasionally move about inside the office to access filing cabinets, office machinery, other offices, etc. Our office location is 50 Broad Street, Suite 1504, New York, NY 10004 Constantly operates a computer and other office productivity machinery such as a phone, calculator, copy machine and computer printer May occasionally travel around New York City and possibly outside of NYC to attend meetings, conferences, and other organizational events Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions
\n$25 - $25 an hour
Salary and Benefits for Full-Time Employees: -This is a full-time, non-exempt, 35-hour per week position, with the option for in-person work at our HQ in New York City
-The starting pay rate is $25 per hour
-Hunger Free America offers significant benefits to full-time employees, including a strong health insurance plan which includes fully paid employee premiums and a health reimbursement account
-Employees receive generous vacation, holiday, and sick time
\nTo apply, please send your resume and brief cover letter.
Hunger Free America / NYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.