Description: Basic Purpose To shape product experiences by creating useful, meaningful technical text and documents that help users complete the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.
Responsibilities Drive a vision for instructional, educational and help based content across all products- Assist in LeadingWrite clear, concise user interface copy for products, including microcopy, instructional text and error messaging-Moderately ComplexDevelop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points – Moderate ScopeUtilize storytelling and narrative skills to improve user experience in alignment with the Navy Federal brand's tone and voice – ExperiencedCollaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences –- Assist in LeadingInfluence writing strategy and anticipates internal/external business challenges – Considerable LatitudeOriginate new concepts, strategies or innovative approaches to user experience messaging that have significant impact – Considerable LatitudeCoordinate the writing processes to improve project efficiency –- Assist in LeadingEnsure all user interface language follows Navy Federal's conventions for punctuation, capitalization and grammar –- Assist in LeadingIdentify opportunities to define and establish conventions for digital messaging –Considerable Latitude • Create and apply user experience models, such as journey maps or personas –ExperiencedResearch and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing text – ExperiencedRemain knowledgeable and serve as advocate for content best practices within UX Design team – ExperiencedManage multiple projects under tight deadlines across a broad variety of product categories and audiences – Assist in LeadingProactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives – Considerable ImpactAssist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations– - Assist in LeadingIdentify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs – ExperiencedWork on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines –Considerable LatitudePerform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team –- Assist in LeadingParticipate in development, testing and implementation of UX design projectsAnalyze and document project requirements –Advanced AnalysisMaintain and monitor solution effectiveness – Advanced ExpertiseRemain abreast of emerging technologies and industry best practices and trendsPerform other related duties as assigned Qualifications Bachelor's degree in English, Communications, Journalism or the equivalent combination of education, training, and experienceWorking experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy • Advanced cross-group collaboration and persuasion skillsAdvanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationAbility to lead, guide and mentor othersAbility to articulate design concepts to a broad audience, including non-designersAdvanced communication skills both verbal and visualAdvanced detail and organizational skillsAbility to apply analytical, creative, visual, and critical thinkingAdvanced knowledge of effective writing and editingExperience of user centered design processes and best practicesWorking knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)Working knowledge of web, mobile and application designWorking knowledge of best practices for web and mobile-based content, tools, and formsDesired - Master's degree in English, Communications, Journalism, or the equivalent combination of education, training, and experienceDesired - Knowledge of financial services industry and products • Desired - Human Factors Institute Certified Analyst