The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.
The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
Fay Cares!
TheFay-Constructive Foundationwas established to fulfill thephilanthropic mission of The Fay Group employeesto serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Vendor Analyst to join our team!
Reporting to VP, Vendor Management, the primary function of the Vendor Analyst is to monitor vendor compliance and the performance of third-party service providers. The Vendor Analyst oversees and coordinates the vendor management process. Responsibilities include but are not limited to, managing and developing performance scorecards, periodic vendor audits, analyzing reporting results, drafting and following up on remediation reports, and validating corrective action while meeting service level expectations at the individual, and company levels.
The Vendor Analyst ensures vendor reviews are performed and adhere to company policies, procedures, and directives pertaining to vendor oversight.
Additionally, this position reviews and assesses the vendor management model and program to identify cross-functional opportunities that enhance collaboration between Fay and its vendors, ultimately optimizing processes and maximizing operational efficiency.
What you will do for Fay: Perform periodic onsite and desktop vendor reviews utilizing structured information-gathering tools and processesIdentify and assess levels of risk; detail and surface concerns to managementWrite, edit, and manage remediation reports for the periodic reviews ensuring the mitigation of risk from a third-party service provider perspectiveCreate, edit, and manage vendor scorecards as they pertain to compliance, loss mitigation, collections, customer service, escrow, bankruptcy, payment processing, boarding and foreclosureCreate and oversee planning for Annual Review Audits; serve as the liaison with the business and vendors to ensure procedures, policies, and training needs are identified and implemented per compliance and business initiatives within all Servicing Third Party VendorsCreate proposals and recommendations for the development and enhancement of the review process, including researching and recommending the implementation of best practicesCollaborate with various business and vendor managers across the organization to ensure adherence to company guidelines and practicesAttend and present in interdepartmental meetings for annual vendor reviewsAssess, prioritize, and respond to all specialized Review team requestPrepare presentations on audit findings for business leadership and executivesMaintain subject matter expertise in mortgage servicing to support the ability to manage Servicing vendorsDevelop domain knowledge of Fay's business to include an understanding of organizational objectivesEnsure compliance with Fay's policies, processes, and practices. Successfully complete all department and company-required trainingMay collaborate on projects within the department or cross-functionallyModel Fay's Values, Operating Principles, ethical standards, professionalism and code of conductDemonstrate behaviors that align with Fay's Values and Operating PrinciplesPerform other duties and responsibilities as assignedWhat you will bring to Fay: Bachelor's degree in Business or related field (or equivalent combination of years of experience with High school diploma/GED) required3+ years' experience in vendor auditing, service quality evaluation, and/or improvement experience required; previous vendor audit experience working in a regulated environment preferred3+ years of mortgage and/or financial services experience3+ years of technical writing experience requiredDemonstrated experience working in a fast-paced work environmentPrevious experience managing projects requiredProficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)Strong written and verbal skills; ability to create and present presentations to senior managementStrong interpersonal skillsStrong analytical skillsSolid decision-making abilities coupled with sound judgmentGood organizational abilities and time management skillsAbility to effectively prioritize in a fast-paced, dynamic environmentClient-focused with strong execution skills and results orientationDetail orientedFlexible, open to change, ability to learn new things quicklyCollaborative approach to workMust have proven ability to work with confidential informationEquity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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