*Note: This is a subsidized employment position available through Workforce Solutions Capital Area. All candidates will be considered after program eligibility is confirmed.* Employer: Frankenstein Computers
Job Title: Remote Technician - Open to Veterans Only
Compensation: $16.00/hour
Schedule: Full-time, Mon-Fri, 8am to 5pm
Location: 7702 N Lamar Blvd, Austin, TX 78752
Consultant: Katherine Carino
Frankenstein Computers is a dynamic IT support and computer repair company that has been growing in Austin since 1999. Our operations are expanding and we are looking for a highly qualified individual to join our team/family. We work Monday – Friday, 8 to 5 and although there is usually overtime available, it is never mandatory. For Direct employees, we offer a 3% matched retirement plan and paid time off after 30 days.
Remote Technician Duties: Provide over the phone, remote client supportThis will be a multi-faceted role, providing support both remotely and occasionally, on-site as requested.Troubleshoot and repair software issues on client systems remotelyPerform routine maintenance on workstations, servers and network equipment.Document, track, monitor, and close open tickets to ensure a timely resolution using company procedures and best practicesTroubleshoot issues on PCs, servers.Troubleshoot and repair network malfunctions, connections to printers, other peripherals.Troubleshoot and support Windows environment. Skills/Qualifications: On Site Technician: Network experience.Extensive knowledge of Windows, Office Suites, Anti-virus, etcKnowledge of Office 365 preferred.Knowledge of PC/Laptop hardware, PC software.Must be able to demonstrate the ability to "figure it out" and have strong "Google-Fu."Positive AttitudeMust be able to follow instructionExcellent interpersonal skillsWireless networking This position is a front-line, customer facing role, so solid communications skills and an ability to uncover unmet needs are critical for success. Must have strong customer service skills. Must have reliable transportation and valid driver's license for travel to customer's businesses and homes.