Job Summary
The Associate DVM ensures a high quality of veterinary care, client service, employee well-being, and productivity of the veterinary medical team.
The Principal Doctor and Practice Manager will lead the Associate DVM to ensure the well-being of the hospital environment, medical quality, and business performance of the hospital.
Key Responsibilities
Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance
Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals
Collaborate with the Principal Doctor to establish development plans that align with hospital objectives
Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation
Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
Provide comprehensive client communication, including in-person, phone, and email as needed
Participate in community events, external marketing initiatives, and hospital projects
Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices
Advocate for exceptional client service and patient well-being
Provide medical training to support staff (new graduates will gain experience over time).
Willingness to train/lead/manage support staff as required
Customer Service Delivery:
Consistently provide professional, efficient, and exceptional service
Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
Effectively adapt to individual clients and their needs
Effectively resolve customer complaints as appropriate
Other:
Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA (new graduates will gain experience over time).
Meet all OSHA standards and regulations as outlined in company policies
Ability to perform other job duties as assigned
Required Skills and Knowledge
Uphold integrity and ethics in all actions and behaviors
Stay current with the latest advancements in veterinary medicine through ongoing professional development and continuing education to maintain certification and improve knowledge and skills
Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes
Provide consistent, high-quality care, safe and exceptional medical services
Remain action-oriented and effectively set priorities
Work well in an extremely fast-paced work environment, remaining calm and resilient
Learn new computer software systems (EMR, Scheduling, etc.)
Provide a high level of accountability
Education and Experience
Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required
State Veterinary Board License
On the first day of employment, must be in good standing with the state(s) employed to work for WellHaven
Current USDA Accreditation is a plus!
Work Location, Environment, and Physical Requirements
The Associate Doctor position is performed onsite at our hospital or an approved offsite event location.
Remote work is not available for this position
The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.)
Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays
Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Able to stand, walk, stoop, kneel, crouch, and climb
Ability to lift 50+ pounds
May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances
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