Veterinary Client Service Lead

Lead Client Service Coordinator - Santa Barbara - Advanced Veterinary SpecialistsAbout Us:
At Advanced Veterinary Specialists, our team includes board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry, as well as a highly skilled group of emergency veterinarians. We are dedicated to delivering the highest standard of care for both our clients and their pets.
About the Role:
We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.
Compensation for this role falls between $26 - $33 per hour. Key Responsibilities: Lead and mentor a team of Client Service CoordinatorsSee that all team members deliver outstanding client experiencesDevelop and manage the monthly scheduling to ensure appropriate coverageSupervise department payroll and staffing costs, including the review and approval of timecardsServe as a Client Service Coordinator when necessaryEnsure the accurate completion of daily financial close processesContribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and complianceDrive performance in staff development, training, client satisfaction, and safetyOther duties as assignedBasic Qualifications: A minimum of 3 years of experience in a high-volume, fast-paced client service environmentExperience in a veterinary clinic is requiredExperience with Vetspire or EzyVet software is preferredDemonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanorProven ability to lead by example, mentor, and train team members effectivelyProficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systemsExcellent communication skills, both verbal and writtenWork Schedule: Full-TimeFlexible schedule requiredBenefits: Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.Join us in shaping the future of veterinary excellence and professional growth!


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