Veterinary Receptionist

Job summary
Join the Adventure at Austin Bluffs Animal Clinic in Vibrant Colorado Springs, CO!Exciting veterinary career in a place that offers endless adventure and recreational opportunitiesBusy AAHA-accredited, three-doctor small animal practice seeking a dedicated Veterinary Receptionist
Job seniority: entry level
Responsibilities
• Greet clients and patients in a positive, welcoming, and friendly manner• Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge• Administer basic cashier duties, including reconciling the cash drawer daily• Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team• Prepare and maintain thorough and accurate medical charts for all patients• Maximize the efficiency of the veterinary team by effectively managing patient flow• Create and maintain a clean, neat, and inviting reception area• Consistently provide professional, efficient, and exceptional service• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients• Effectively resolve customer complaints as needed
Requirements
• Work independently and exercise good judgment• Multi-task effectively• Remain action-oriented and effectively set priorities• Work well in an extremely fast-paced work environment, remaining calm and resilient• Work at computer station/desk for extended periods of time• Exhibit proactive initiative in addressing tasks and challenges as they arise• Complete work, maintaining a high level of accuracy while managing constant interruptions• Learn new computer software systems (EMR, Scheduling, etc.)• Handling dogs, cats, and exotic animals• Typing 40+ wpm (keyboard)• Email systems, basic MS Office products (Word, Excel)• Strong Customer Service Focus while effectively adapting to individual clients and their needs• Excellent communication skills and the ability to manage a variety of emotional situations• Excellent phone demeanor• High School Diploma or equivalent• 1+ years of customer service experience – front desk experience a plus!• 1+ years of experience working with computers• Veterinary experience is a plus!
Benefits
• Competitive pay• Great benefits package