Vice President, Client Service Manager II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Vice President, Client Service Manager II to join theDepositary Receipts Operations team. This role is located in Lake Mary, FL – Hybrid.
BNY's Depositary Receipts business is a global business that operates in 60 countries, allowing issuers in those countries to access the deep capital markets of the US and UK and allowing investors the ability to invest in those countries via the DR. The position itself will be in a team that performs various tasks and processes which support issuer clients, brokers, and investors. Get to know more about Depositary Receipts at www.adrbny.com.
In this role, you'll make an impact in the following ways:
Manages multiple operations teams responsible for processing client transactions and resolving operational issues on a daily basis. Maintains familiarity with industry best practices. Develops and maintains policies and procedures for teams managed. Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
Resolves highly complex or non-routine client issues or inquiries as needed.
Maintains relationships with business teams to report client trends and needs. May provide forward-looking insight on client issues to drive future revenue growth.
Oversees and provides guidance on internal activities and initiatives designed to improve the client experience and operational workflow. Determines needed improvements through review and analysis of problems.
Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, moderately complex to highly complex tasks for clients.
To be successful in this role, we're seeking the following:
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
7-10 years of total work experience.
2-5 years of management experience preferred.
Experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.