Vice President - Customer Support - Mechanical Systems

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Career Opportunities with Mainspring Energy, Inc.
A great place to work. Current job opportunities are posted here as they become available.
Vice President - Customer Support - Mechanical SystemsMainspring Energy is revolutionizing power generation with the world's most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.
Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion.
Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we're hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.
We are looking to build relationships with people who share our values:
Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.
Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring's business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.
Responsibilities Define the overall strategy and execution for the successful operation and maintenance of all Linear Generators operating at customer sites, including work onsite at the customer as well as offsite product upgrades.Oversee, directly or indirectly, all personnel needed for the wide range of activities required, which extend from inventory planning all the way to final testing.Oversee and participate in customer communications to keep customers happy, and do that consistently within the "excellence without ego" values of the company.Collaborate cross-functionally with all the support functions needed for success: supply chain, global materials planning, enterprise data systems software, quality, etc.Qualifications 15+ years of experience with increasing responsibilities over operations and maintenance work that is happening at customer locations to keep complex machinery functioning to meet customer expectations.Proven ability to set up a complex manufacturing-type operation to upgrade field units utilizing the appropriate people and processes, support equipment, parts, logistics and metrics.Strong ability to communicate effectively with customers.Self-starter with a proven ability to deliver solutions in a high-pressure fast-paced start-up environment.Interest in developing creative and cost effective solutions to enable the further deployment of zero carbon energy technology at large scale.Nice to have: facilities management experience.The Bay Area salary for this role is $250k-$280k base + pre-IPO stock options + benefits. This position is on-site in Menlo Park, CA. The salary will be adjusted based on the experience of the employee.
Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.
In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

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