The Vice President of the Person Office for North America will be based at our headquarters in Highland Park, MI, and will lead, direct, oversee, and manage the human resources practices for the United States and Canada.
This senior leader oversees and leads the consultation of people-related business decisions, working closely with the business and operational leaders in order to drive business results, attract, select, engage, and retain the organization's talent. This Vice President will set and execute strategies for the Person Office team and function in the Region. As a key business partner, this Vice President will collaborate with regional operational Site Directors, Vice Presidents, Managing Directors, and Executives, supporting people operations for the CES (Customer Experience Services) and ISS (Integrated Solutions Services) lines of business.
The VP, Person Office North America acts as a SME on all the Person Office processes and demonstrates strong expertise in local labor regulations and best practices related to managing 4,000+ employees and growing. This role will lead and cultivate key relationships in various North American markets, industries, government, and community affairs.
This Vice President will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Person Office in the United States and Canada, ensuring the implementation of local PO Operations, swift and accurate completion of all employee transactions, legal compliance, and implementation of the organization's Mission and talent strategy. The VP will confront and resolve divergent perspectives and work effectively to facilitate resolution and mediation discussions.
As a key member of the Highland Park leadership team, this role serves as a central point of contact among all departments and is responsible for working with leaders of all areas represented in the facility (e.g., Call Center, Marketing Services, Integrated Solutions, IT, Finance & Accounting, Person Office, Mission Office, Executive Team, Facilities, etc.) as well as the local Highland Park Community (e.g., City Council, Police & Fire Departments, Water Department).
Finally, this Vice President provides overall leadership, demonstrates the Company's values, models, and maintains utmost confidentiality, drives for continual improvement and accountability, supports a high-performance culture, and maintains current Human Resources and BPO industry knowledge.
What You'll DoPartners with business leaders and executives to guide the deployment of the Person Office strategies and programs to attract, develop, and retain talent.Ensures communications, activities, and employee behaviors are consistent with our Mission, Employee Handbook, and Policies and Procedures.Plans, leads, coordinates, and implements policies, processes, programs, and initiatives to support the organization's human resource compliance and strategy needs.Collaborates with the Global Person Office team to prioritize objectives for the Region and ensure that the strategic and operational goals are achieved.Uses organizational savvy to assess issues and present relevant solutions, guiding departmental heads, management, and stakeholders through a collaborative and shared decision-making process.Leads and/or oversees the local implementation of programs including, but not limited to, compensation, benefits, disciplinary matters, disputes and investigations, performance and talent management, productivity, recognition, and engagement, occupational health and safety, and training and development.Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.Directs, oversees, and manages the Person Office staff and team. Monitors performance in self and team, coaching and mentoring team members to high effectiveness.Oversees the employee relations activities and works with PO site leaders to coach site management in all areas of associate relations. Oversees investigations to ensure proper approaches and the maintenance of confidentiality while resolving potential issues for the organization.Coaches and helps to develop all site management and leadership in the region. Delivers tough feedback without creating resentment. Manages complex people issues with sophistication.Reviews and approves involuntary separations to ensure consistency and compliance with policy and legal requirements.Works closely with the leadership team to maintain and improve site facilities and work environment, coordinating local events and activities.With a focus on the people side of change, positively drives change in support of business objectives.Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.Develops and implements departmental budget and cost management measures.Performs other duties as required. What We're Looking ForBachelor's degree in Human Resources, Social Sciences, Business Administration, or related field required. Master's Degree preferred.10 to 15+ years of progressive Human Resources leadership experience required.Leadership experience in the BPO industry preferred.Human Resources credentials such as the CHRM, SHRM, or SPHR/GPHR highly preferred. Additional RequirementsDemonstrated business savvy and acumen with the ability to develop and maintain long-term success as a business partner with site-level and senior-level management and local teams in a fast-paced, customer-focused environment.Proven demonstrated experience in balancing people-facing concerns with the business imperatives while making sound recommendations and exercising good judgment.Proven ability to develop and execute strategic action plans.Proven ability to develop strong business relationships and navigate complex political environments and work in a matrixed environment.Proven ability to influence others at all levels of the organization, strong problem-solving and conflict-resolution skills.Demonstrated ability to adapt practices and techniques to changing priorities and issues and provide proactive, effective change management and leadership.Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills, facilitation skills, and influence and negotiation skills.Advanced computer skills with demonstrated ability to use a variety of programs including Word, Excel, Access, PowerPoint, and Outlook with the ability to assimilate, present, and analyze data as needed.Ability to travel, domestically and internationally by various modes of transportation for periods of time as needed to support the business. $175,000 - $200,000 a year
Full benefits package including bonus is included.
Our client is committed to equal opportunity employment. The organization makes hiring and employment decisions without regard to an individual's race, ancestry, national origin, religion, sex, pregnancy (or related medical condition), age, disability, sexual orientation, marital status, gender expression, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other characteristic protected by federal, state, or local law.
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