Vice President of OperationsApply locations: Rhode Island, United States; Wisconsin, United States; Remote - Alaska; West Virginia, United States; Washington, DC
Time type: Full time
Posted on: Posted 5 Days Ago
Job requisition id: R0027768
We are looking for a high-performing Vice President of Operations to join us at the Harris Ambulatory Core Enterprise Group. This person will be responsible for all Operations of the Business Unit, including Professional Services and Customer Support. They will report to the Executive Vice President and work directly with the existing leadership team of each of the departments to build an organization that delivers financial results and long-term organic growth. This will be a remote position within the USA or Canada.
Responsibilities:Support, lead, and grow the Professional Services and Customer Support teams.Implement processes and practices to achieve financial, employee, and client success measures.Identify, report, and optimize KPIs with a focus on customer encounters.Improve automation of internal tools such as ticket management and project management.Strategic planning for operational growth.Lead and manage all the metrics and trending required by the business.Lead the Operational Excellence campaigns for the business.Collaborate with the management team to develop and maintain process improvement policies.Manage all billable and non-billable team activities to improve the billable utilization.Monitor, challenge and implement methodologies to speed up the implementation processes.Lead team to create additional/new billable services that resolve customer issues.Manage the leadership team of Operations with meaningful objectives and conversations.Lead with the Harris Core Values.Manage all revenue streams associated with Operations.Manage the deployment strategies with multiple applications – update based on the application.What are we looking for?5+ years of management experience in client-centric business operations.Experience leading customer service and implementation.Experience in Project Management.Experience in the implementation and support of decision support/healthcare software.Experience in reviewing, understanding, developing, and implementing business processes.What would set you apart?Leadership experience in a software company.Excellent communication skills – able to influence others on vision and goals.Ability to manage multiple items in a fast-paced environment.Finance experience – understanding EBITA, P&L, ARR/IRR.Excellent organization skills and detail-oriented.Ability to join two departments for more efficient outcomes.Project Management, Professional Services, and Support Services experience.Experience in Healthcare Operations and/or Clinical Operations (asset).Salary:$100,000 - $150,000 based on experience within the role.
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"!
We empower our employees to make a difference.We have an award-winning culture.We offer opportunity to learn.We are financially strong and we are owned by the largest software company in Canada (CSI).We have fun!Follow us on social media to learn more about our company values, culture and initiatives!
Harris is an Equal Opportunity/Affirmative Action Employer. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at ******. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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