DIRECT HIRE: A great entry level opportunity in Bowie, MD. The Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client, field officers, and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency, the Video Surveillance Agent I must provide exceptional customer service and good judgement to help facilitate the safety and welfare of life and property.
Pay: $18hr, $20 after 60-day probationary period
Benefits: Health, dental and vision insurance eligibility, 401K with employer match, PTO, Short Term Disability, Long Term Disability & Life Insurance, Paid Parental Leave after 1 year of work, Vacation Reimbursement Program, Eligible for overtime and shift differential hours
The Video Surveillance Agent I position is a 100% on-site position with overnight shift hours. The position could include evenings, weekends, and holidays. MUST BE ABLE TO WORK FRIDAY - SUNDAY 6 PM - 6 AM (12 - HOUR SHIFTS) KEY RESPONSIBILITIESMonitor client sites and dispatch police department as neededProvide continuous observation and surveillance for client sitesCoordinate efforts to effectively safeguard assets and enhance the safety of patrons and staffReport incidents or suspicious activity to client representatives or company management utilizing established proceduresResponsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency responseRespond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request typeGather data and documents within proper systems as requiredInform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situationsProvide event history and update information as appropriateDocument daily activity and incident reports in the company's online system with concise, detailed, and accurate informationProvide ongoing administrative support for the RTOC and shift supervisorsAdvise shift supervisors of any updates with contact profiles, database information, or procedures Seek updates from clients and field supervisors and update in the RTOC databaseAssist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologiesDeliver excellent customer servicePerform other duties as assignedMINIMUM QUALIFICATIONSHigh school diploma or equivalent PREFERRED QUALIFICATIONSMinimum of one year customer service experience (not essential)Basic computer skillsExcellent verbal and written communication skills (clear and concise)Excellent organizational skills and attention to detailStrong problem-solving skillsAbility to handle multiple priorities in a fast-paced environmentAbility to act with integrity, professionalism, and confidentialityContinuously seeking process improvementExcellent customer service skillsSAFETY AND QUALITY CONTROLEnsure that the company's safety program is always enforced at a zero-tolerance on the project siteEnsure the company's quality control plan is enforced TRAINING AND CERTIFICATIONSCompany training as assignedA successful candidate must pass a pre-employment drug test and background check.
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