Job Title: VOIP System Administrator Senior -4406
Job Location: Riverside, CA
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Senior-level VOIP System Administrator position and to join our team of qualified, diverse individuals in NSWC Corona Division, Norco, CA 92860.
As a Senior VOIP System Administrator, you will be at the forefront of managing and optimizing Voice over Internet Protocol (VOIP) systems for our organization. Leveraging your expertise, you will oversee the design, implementation, and maintenance of VOIP infrastructure, ensuring seamless communication capabilities for our users. Your responsibilities will include configuring and troubleshooting VOIP systems, collaborating with cross-functional teams to address technical challenges, and implementing security measures to safeguard communications. With a strategic mindset, you will contribute to the development and enhancement of VOIP strategies, keeping abreast of industry best practices and emerging technologies. Your role as a Senior VOIP System Administrator will play a pivotal part in maintaining high-quality, reliable, and secure voice communication systems for the organization.
Skills / Experience Required Secret Clearance3-5 years broad expertise in system administrationSpearhead the design, implementation, and maintenance of complex Voice over Internet Protocol (VOIP) systems, ensuring optimal performance, reliability, and securityConfigure and troubleshoot VOIP infrastructure, including call managers, gateways, and related components, to resolve technical issues and enhance system functionalityCollaborate with cross-functional teams to integrate VOIP solutions with existing systems and applications, ensuring seamless communication across the organizationImplement robust security measures to safeguard VOIP systems, conducting regular audits and assessments to identify and address potential vulnerabilitiesLead the planning and execution of VOIP system upgrades, patches, and migrations, staying current with industry best practices and emerging technologiesProvide expert-level support for VOIP-related incidents, analyzing root causes and implementing corrective actions to minimize downtime and disruptionsDevelop and maintain documentation, including system configurations, procedures, and troubleshooting guides, to ensure a comprehensive knowledge base for the teamMonitor VOIP system performance, conducting regular assessments and implementing optimizations to enhance efficiency and meet organizational requirementsCollaborate with vendors to evaluate and implement new VOIP technologies, ensuring alignment with organizational goals and future scalabilityMentor and train junior team members, sharing expertise and best practices to build a knowledgeable and skilled VOIP system administration teamParticipate in on-call rotation and respond promptly to critical issues, providing effective solutions and minimizing impact on business operationsInstall, configure, and maintain Voice over Internet Protocol (VoIP) systems for organizationsTroubleshoot and resolve technical issues related to VoIP systems and network infrastructureMonitor network traffic to ensure optimal performance and troubleshoot disruptions as neededCollaborate with network engineers to design and implement new VoIP solutionsMaintain system security by implementing appropriate access controls and backupsAdminister user accounts and permissions, including configuring phone settings, voicemail, and call routingKeep up to date with emerging VoIP technologies and industry trends.Conduct training sessions for end-users on how to use the VoIP system effectivelyPrepare and maintain technical documentation such as system diagrams, policies, procedures, and manualsProactively identify opportunities for process improvements and automation in VOIP system administration, enhancing overall system efficiency and reliabilityCollaborate with stakeholders to understand business requirements and translate them into effective VOIP system solutionsStay informed about industry trends and advancements in VOIP technology, continuously evaluating and recommending improvements to enhance the organization's communication infrastructureEducation / Certifications Bachelor's degree in computer science or a related fieldWork experience may be accepted in leu of a degreeIAT Level II2 certification/DoD 8570 certifications:CAP
CASP+ CE
CISM
CISSP (or Associate)
GSLC
CCISO
HCISPPBenefits Medical, dental, vision, disability, and life insuranceFlexible Spending Accounts401(k)PTOPaid Paternal leaveTuition reimbursementPaid federal holidaysSecurity Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Salary range: $90,000 - $100,000