Merkle is a data-driven, technology-enabled, global performance marketing agency with a 32-year track record of assisting the world's top brands in crafting personalized experiences at every phase of the customer life cycle. Fortune 1,000 companies and leading nonprofit organizations have collaborated with us to develop and optimize the value of their customer portfolios.
Job Description The Client Partner?is?passionate about forming and driving account/portfolio revenue growth and successfully work with senior/executive-level clients. Through their role, Client Partners focus on expanding our C-level relationships, developing and progressing the pipeline, identifying whitespace, and ensuring our clients receive quality delivery and execution through our multiple capability practices.
You will lead the growth and evolution of multiple healthcare client relationships between $5-$20 million in annual net revenues and can lead complex multi-dimensional engagements that combine media and creative services, data management, consulting, and large technology deployments.
The Client Partner has experience working with the CDO (Chief Development Officer) and CRO (Chief Revenue Officer) and is experienced in leading teams of Client Service professionals and diverse teams in a matrixed environment. You also have operational acumen in operating your client's business to meet financial targets.
Responsibilities of a Client Partner include:
Previous experience in the healthcare industry focusing on pharma plans, payer/provider relationships, direct response marketing, and digital acceleration. Own relationships with CDO, CRO, and CMO. Oversee overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by guiding delivery of work products and cultivating client relationships. Leadership and direction of Account Directors and Engagement Leaders focused on delivering value and ensuring quality. Also, responsible for mentoring employees to elevate growth opportunities. Executive engagement, client expectations, value reinforcement, and cross-selling, are required to be strategic about engagement strategies that will lead to building relationships at the C-level. Effectively manage all commercial aspects of our client relationship including contracts, pricing, profitability, internal revenue, and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio. Direct team activities to ensure full collaboration and partnership and leverages the company's full complement of resources to support the business. Engage with senior-level client contacts across all areas of the client's business, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback. Increase knowledge of the client's business (and industry) often serving as the client's first-line consultant. Effectively plan work, communicate changes, and troubleshoot problems, assuring that our client and company commitments are kept. Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches. "on-board" new client relationships. Ensure a highly engaged team staffed with top talent. Hires, retains, and develops top-level talent that inspires the trust of our clients and in turn becomes the reason why clients want to work with us. Stay current with industry trends and best practices to sell fit-for-purpose solutions and innovation. Qualifications Bachelor's degree required Healthcare industry experience required Proven growth leader Minimum 10 years experience in client services/account management in an advertising agency, marketing company, or client-side brand marketing department or digital CoE with a strong working knowledge of: Experience in martech CXM/CRM Digital Marketing Donor Strategy Multichannel/Integrated Marketing Campaign management Relationship/Client Management Account Planning and Strategy Experience leading both internal (account, creative, development, production, etc.) and client teams Understanding of data analytics for multi-channel results analysis and recommendations Experience leading the development and managing budgets/forecasts You will report directly to our EVP, Vertical Lead and will be responsible for a portfolio of accounts.
You will be in a hybrid role; located in the Greater NYC area.
Travel is necessary for this position (up to approximately 25% on an as-needed basis).
Additional Information The anticipated salary range for this position is $163,000 - $263,350 / year.
Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit
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About dentsu
Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the 'Company') is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
