Job Description
With a full range of digital and mobile enabled platforms, tools and analytics, Citi Treasury and Trade Solutions (TTS) continues to lead the way in delivering innovative and tailored solutions to its clients. Our latest product offering, Spring by Citi, offers our clients a digital payments platform for eCommerce through a centralized payment gateway allowing access to payment networks across the globe covering card acquiring, alternative payment methods (APMs) e.g. e-Wallets, and bank transfers (e.g. Open Banking).
As the Spring by Citi Technical Integration Manager, you will be part of the wider TTS Implementation Team responsible for driving the growth of our eCommerce business by leading clients through their Spring by Citi integration journey and providing them the best experience possible from the outset of the Sales process to completion of the integration journey.
Job Responsibilities
Own the full onboarding cycle from the point of sale, technical solutioning, development support/troubleshooting, sandbox and live environment testing, right through to go live
Proactively develop and manage the customer's integration project, strategy, and timeline
Operate as SME for Spring by Citi APIs, as client advocate for technical discussions, fully proficient in applying this to client use cases and business flows
Partner with Sales and Product teams in pre-sales discussions with prospective clients, demonstrating our Spring by Citi API's, technical solutioning with merchant developers, and consulting on our capabilities and technical integration know-how
Identify potential roadblocks and develop recommendations for any project delivery challenges
Lead and contribute to projects to develop, improve and scale our onboarding process
Engage with our Product and Technology teams to help drive product strategy based on market and client insights and feedback
Qualifications
Strong experience integrating eCommerce solutions with Web APIs, including SDK's, Strong Customer Authentication (3-D Secure), Tokenization and Fraud solutions, as a merchant, payment gateway or acquirer
Proficient in project-managing customers, and holding cross-functional teams accountable for delivery and timeline
Adept at managing client relationships and comfortable engaging in business and technical conversations at multiple levels of seniority within an organization
Worked with cross-functional teams (e.g. Sales, Product, Technology) to develop solutions to meet customer objectives
Strong verbal and written communication skills, able to take a complex message and articulate in a manner that is clear for stakeholders to understand and action
Ability to operate in a highly ambiguous and fast-paced environment
Good experience with presenting to internal teams and clients alike
Batchelor's degree, ideally with a Computer Science or technical domain
------------------------------------------------------
Job Family Group:
Implementation------------------------------------------------------
Job Family:
Technical & Network Build------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$103,200.00 - $154,800.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Anticipated Posting Close Date:
Dec 19, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View the "EEO is the Law" poster. View theEEO is the Law Supplement .
View theEEO Policy Statement .
View thePay Transparency Posting