Warranty & Booking Clerk

Job Title: Warranty and Booking Clerk

Company: Murgado Automotive Group

Dealership: Ocean Cadillac

Location: Miami, Florida

Job Type: Full-Time

About Us:

Join the esteemed Ocean Cadillac in the vibrant city of Miami, Florida, where luxury meets innovation.
We are on the lookout for a

dedicated Warranty and Booking Clerk to enhance our service department.
If you have an eye for detail and a passion for delivering exceptional customer experiences, we want you on our team.


Responsibilities:

Process and manage warranty claims efficiently.


Schedule service appointments and handle customer inquiries.


Maintain accurate records of all warranty work and service bookings.


Coordinate with service technicians to ensure timely completion of repairs.


Communicate with customers regarding the status of their vehicle.


Handle all necessary paperwork and documentation for warranty claims.


Assist in maintaining a clean and organized service area.


Qualifications:

Previous General Motors experience a strong plus.


High school diploma or equivalent.


Previous experience in a similar role is preferred.


Strong organizational and communication skills.


Proficiency in using computer software and dealership management systems.


Attention to detail and ability to handle multiple tasks simultaneously.


Customer-focused attitude and problem-solving abilities.


Knowledge of automotive parts and services is a plus.


What We Offer:

Competitive salary and benefits package.


Opportunities for career growth and professional development.


A supportive and dynamic work environment.


Employee discounts on vehicle purchases and services.