Warranty Manager Wv

Job Purpose:
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties and Responsibilities Schedules and conducts 120-day post settlement homeowner walk-thorough Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up Determine if the company compensates service requests based on established company policies and procedures Identify and report to the Director of Production any potential home construction defects Approve service invoices and monitor service repair budgets Other duties as assigned JOB REQUIREMENTS: Knowledge and Skills Excellent phone etiquette Excellent verbal communication skills Punctual Professional appearance and manner Ability to work independently on assigned tasks as well as to accept direction on given assignments Customer service driven Must have home building experience in field work Displays a friendly, enthusiastic, respectful, and personable manner Must be proficient in Microsoft Office SuiteAbility to work under pressure; organizedAbility to multitask; coordinate numerous activities and groups of peopleHighly motivated; ability to work with minimal supervisionStrong team player; works with diverse groups of peopleCommitment to customer serviceAbility to read and fully comprehend construction blueprints specifications and development plans 
Education and Work Experience Prior customer service experience preferred3-5  years' experience in the residential construction industry as a Warranty Manager   Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction