HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients, and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.
We are currently seeking a Director of Operations to join our team. As a Director of Operations, you will be responsible for the management of daily operations including office-wide budgeting, monitoring, analysis, and measurement of peak performance.
Leadership:Submits monthly fee projections through detailed work plans.Reviews project contracts.Oversees claims and risk management as related to projects.Reviews consultant fees and agreements; both prime and consultant.Oversees invoicing and collections; monitors delinquent accounts receivables.Reviews and approves project budgeting.Reviews, approves, and may assist in the development of project work plans.Reviews and updates monthly fee projections.Reviews monthly earnings.Manages project staffing needs and assignments; approves weekly timesheets.Monitors project profitability; adjusts billable time and office budget to maintain profitability.Acts as an expert resource in project, client, consultant, and contractor project issues.Participates in local or state professional associations, maintains active membership, and attends conferences valued by clients as appropriate.Takes personal responsibility for fostering a green workplace through sustainable work practices.Management:Implements and utilizes HOK Best Practices for all projects and processes.Schedules and chairs meetings with Project Managers.Oversees claims and risk management of projects.Responsible for ensuring that Technical Principal has up-to-date information to schedule and manage Q&A reviews.Business Development:Assists in the development and successful execution of the annual business plan.Participates in selected marketing and business development opportunities.Identifies new business opportunities while developing current client relationships. Listens for and seeks out new projects which may exist or are being formulated.Develops and maintains positive relationships with consultants, contractors, and jurisdictional/approval agencies to increase market and community stature resulting in increased potential business opportunities.Assists in the development of fee proposals for proposal preparation.Staff Development:Acts as a mentor by coaching and motivating teams and individuals; fostering an environment of mutual respect and trust among members of the group as it grows and develops.Ensures staff evaluation; responsible for performance development, compensation decision-making, and allocation processes.Supports diversity, HOK programs, and develops continuing education opportunities (e.g., site visits, lectures, road trips) to expose design staff to influences which will stimulate design creativity and innovation.Participates in interviews and recruiting of professional staff.Required Skills:Ability to manage business operations with a collaborative leadership style which puts value on relationships, both internal and external.Thorough knowledge of the technical process of large-scale projects.Ability to think strategically, implement change, enforce policy, and resolve conflict.Thorough understanding of project work plans, schedules, staffing, budgets.Proven ability to prioritize oneself and the work of others in order to meet deadlines and provide high-quality service to clients.Proven ability to create and maintain strong working relationships with external clients.Proven ability to masterfully present, effectively sell, and negotiate the services of HOK.Ability to communicate effectively, both verbally and in writing.Thorough knowledge of sustainability, integrated design, and LEED guidelines.Thorough knowledge of buildingSMART, Building Information Modeling (BIM), and Integrated Project Delivery (IPD).Proficiency in the basic technical skills of architecture including the following computer skills:Proficiency in Deltek Vision highly preferred.Proficiency in MS Office, including Word, Excel, and Outlook.Proficiency in Newforma preferred.Qualifications:Bachelor's degree in architecture or engineering or equivalent in education or experience required. Master's degree preferred.15 years of experience with an architectural firm or division, with at least 5 years in a similar type managerial position.Licensed Architect or Engineer with current registration in your region required, if licensure is offered in your region.NCARB registration preferred if registered Architect.LEED accreditation or Green Associate preferred.HOK is committed to providing our employees with a comprehensive benefits plan to meet their current and future needs. Benefits include medical, dental, and vision coverage; 401(K) savings plans; disability, life, and accident insurance; paid time off (PTO); and parental leave. In addition, HOK employees enjoy a flexible work schedule with the option to work remotely on Mondays and Fridays.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Compensation is based on experience, qualifications, education, and location. The reasonably expected annual salary range for this position is $180,000 to $220,000.
HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
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