Web Chat Assistant

Job Description:

Accenture is seeking a detail-oriented and customer-focused Web Chat Assistant to join our team in Philadelphia, Pennsylvania. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a customer service or chat support role. As a Web Chat Assistant, you will be responsible for providing top-notch customer service through live chat interactions on our website. You will assist customers with inquiries, troubleshoot issues, and provide accurate and timely information. Additionally, you will work closely with other team members to ensure a seamless customer experience.

Responsibilities:- Engage with customers through live chat to assist with inquiries and provide support- Respond to customer queries in a timely and professional manner- Troubleshoot technical issues and provide solutions- Collaborate with internal teams to resolve customer concerns- Maintain accurate records of interactions and customer information- Continuously improve knowledge of products and services to better assist customers

Requirements:- 2+ years of experience in a customer service or chat support role- Passionate and hardworking individual with a strong customer focus- Excellent teamwork and time management skills- Ability to communicate effectively and professionally- Strong problem-solving and multitasking abilities- Proficiency in Microsoft Office and web chat platforms

Benefits:- Dental insurance- Training and professional development opportunities- Disability insurance- Promote work-life balance and employee well-being

Equal Opportunity Statement:Accenture is an equal opportunity employer and welcomes applications from all qualified individuals. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: April 24, 2024

Join our team at Accenture and be a part of a dynamic and rewarding work environment where your skills and passion for customer service will be valued and recognized.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.