**Job Title:** Web Chat Associate
**Company:** General Electric
**Location:** Los Angeles, California, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
General Electric (GE) is seeking a motivated and passionate Web Chat Associate to join our dynamic team in Los Angeles. As a vital part of our customer engagement strategy, the Web Chat Associate will play a key role in interacting with customers, providing solutions, and enhancing customer satisfaction through effective online communication. This is an excellent opportunity for individuals who thrive in a fast-paced environment, have a knack for problem-solving, and possess a true passion for helping others.
**Key Responsibilities:**
- Engage with customers via live chat, providing prompt and accurate responses to their inquiries.
- Demonstrate a deep understanding of GE's products and services in order to provide reliable information and guidance to customers.
- Analyze customer needs and concerns to offer tailored solutions while identifying opportunities for upselling and cross-selling.
- Collaborate with other departments, such as sales and customer service, to ensure a seamless experience for customers.
- Maintain comprehensive and accurate records of customer interactions in the database for future reference.
- Monitor chat volume and manage the queue effectively to ensure timely responses to customer inquiries.
- Stay updated on product and service updates, as well as industry trends, to provide the best support possible.
- Participate in team meetings and training sessions to continuously improve service performance and customer satisfaction.
- Actively contribute to developing strategies for enhancing web chat efficiency and effectiveness.
- Uphold GE's commitment to high standards of integrity, professionalism, and quality in all interactions.
**Requirements:**
- A minimum of 3 years of experience in customer support, preferably in an online chat or digital support environment.
- Strong communication skills, both written and verbal, to effectively engage with diverse customers.
- Proven ability to make independent decisions that positively impact customer interactions and service outcomes.
- Demonstrated leadership capabilities, including the ability to motivate and guide peers in a supportive manner.
- Highly organized with strong attention to detail and the ability to multi-task effectively.
- Proficient in using chat software, Customer Relationship Management (CRM) systems, and other digital communication tools.
- Solid problem-solving skills with a proactive approach to addressing customer challenges.
- A passion for customer service and a genuine desire to support customers through engaging conversations and solutions.
**Personality Traits:**
- Passionate about customer service and helping others.
- Independent thinker capable of making informed decisions.
- A results-oriented mindset with a focus on continuous improvement.
**Soft Skills:**
- Strong decision-making abilities that enhance customer experiences.
- Leadership skills that drive team performance and foster a collaborative environment.
**Benefits:**
- Free accommodation provided for part-time associates.
- Disability insurance coverage to support your well-being.
- Flexible remote work opportunities to ensure a healthy work-life balance.
- Access to resources and training for unlimited personal and professional growth.
**Working Environment:**
At GE, we believe in creating an inclusive workplace where every employee has the chance to grow and thrive. We offer a collaborative work environment that encourages creativity, innovation, and opportunity for advancement.
**Deadline to Apply:**
All applications must be submitted by **October 6, 2024**.
**Equal Opportunity Statement:**
General Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, sexual orientation, disability, or any other aspect of identity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
