Web Chat Associate - Work From Home

Discover Financial Services is seeking a motivated and independent Web Chat Associate to join our team in Denver, Colorado. This is a part-time, entry-level position with the opportunity to work from home.

Responsibilities:1. Provide exceptional customer service through web chat communication with clients2. Respond to customer inquiries, resolve issues, and provide accurate information in a timely manner3. Utilize emotional intelligence to understand customer needs and concerns4. Use decision-making skills to effectively address customer requests and concerns5. Work independently to manage workload and prioritize tasks effectively6. Collaborate with team members to ensure consistent service delivery and meet performance goals7. Adhere to company policies and procedures to maintain high standards of service8. Continuously seek opportunities for improvement in processes and customer interactions

Requirements:1. Strong communication skills, both written and verbal2. Ability to work independently and remain resilient in a fast-paced environment3. Emotional intelligence to empathize with customers and provide personalized support4. Decision-making skills to resolve customer issues effectively5. Must be detail-oriented and organized6. Comfortable using technology and navigating web chat platforms7. High school diploma or equivalent required

Personality traits:- Independent- Resilient

Soft skills:- Emotional intelligence- Decision-making

Benefits:- Profit sharing- Gym membership- Retirement plan

Working environment:At Discover Financial Services, we value teamwork, innovation, and shared success. Our dynamic workplace fosters collaboration and growth opportunities for our employees.

Deadline to apply: June 29, 2024

Equal Opportunity Statement:Discover Financial Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.