Job Description:
We are looking for a highly motivated and adaptable Web Chat Associate to join our team at Tesla, working remotely from Houston, Texas. As a Web Chat Associate, you will be responsible for engaging with customers through online chat to provide support, answer questions, and promote our products and services. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a customer service or similar role.
Responsibilities:- Engage with customers via online chat to provide information and assistance- Address customer inquiries, troubleshoot issues, and resolve complaints- Promote Tesla's products and services, upselling where appropriate- Maintain accurate and detailed records of customer interactions- Collaborate with other team members to ensure a seamless customer experience
Requirements:- Strong communication skills, both written and verbal- Ability to adapt to changing customer needs and provide creative solutions- Motivated self-starter with a positive attitude- Proficiency in computer systems and software applications- Experience in customer service or sales preferred- Presentation and people management skills are a plus
Benefits:- Free accommodation for remote work- Retirement plan options- Joining bonus for new hires
Working Environment:At Tesla, we foster a culture of transparency and open dialogue to facilitate effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.
Deadline to apply: May 18, 2024
Equal Opportunity Statement:Tesla is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
