Web Chat Specialist - Work From Home

The Web Chat Specialist role at Kelly Services offers a unique opportunity to work from the comfort of your own home in beautiful San Diego, California. As an entry-level position, no prior experience is necessary, making it perfect for those looking to kickstart their career in customer service and support.

Responsibilities:- Provide excellent customer service through web chat, assisting customers with inquiries, troubleshooting issues, and resolving complaints in a timely and professional manner- Utilize emotional intelligence to understand and empathize with customers' needs, ensuring a positive and personalized interaction- Communicate clearly and effectively to provide accurate information and assistance to customers- Collaborate with team members and supervisors to share feedback, best practices, and innovative ideas for improvement- Maintain a high level of energy and passion for helping customers, even in high-pressure situations

Requirements:- Passionate about providing exceptional customer service and support- Energetic and enthusiastic attitude towards work and helping others- Strong emotional intelligence to connect with customers on a personal level- Excellent communication skills, both written and verbal- Ability to work independently and as part of a virtual team- High-speed internet connection and a quiet workspace at home- Must be based in San Diego, California

Benefits:- Employee discounts on various products and services- Gym membership reimbursement to promote a healthy lifestyle- Free accommodation for team members traveling for work-related purposes

Working Environment:At Kelly Services, we believe in unleashing creativity and celebrating innovation. Our virtual work setting allows you to work flexibly and creatively, while still fostering a strong sense of teamwork and collaboration.

Deadline to apply: May 8, 2024

Equal Opportunity Statement:Kelly Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.