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West End Social General Manager - $85,000 - $105,000/year4 days ago Requisition ID: 1203
Salary Range: $85,000.00 To $105,000.00 Annually
Oversee the function of all food and beverage outlets to ensure excellent customer service and maximize revenue and profits.
ESSENTIAL JOB FUNCTIONSWork with the individual outlet managers concerning food and beverage quality, service, cleanliness, merchandising and promotions.Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.Schedule and direct staff in their work assignments.Interact positively with customers promoting hotel facilities and services.Resolve problems to the satisfaction of involved parties.Organize special events in the restaurant such as receptions.Maintain communication with all departments to ensure customer service needs are met.Develop, implement, and change menu items on an as-needed basis.Move throughout facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.Give guidance toward improvement and make necessary adjustments for consistency.Maintain profitability of outlet to support overall hotel operation.Control payroll and equipment costs (minimizing loss and misuse).Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.Evaluate cost effectiveness of all aspects of operation.Develop and implement cost saving and profit enhancing measures.Review, prepare and update forecasts as needed.Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.Assist managers in training and development of staff in order to provide most positive customer service and employee well-being.Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.Responsible for In-Room-Dining administration.In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of
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