Wfm Forecasting Analyst

Details of the offer

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in 10 countries.
We are looking for a highly skilled and detail-oriented Forecasting Analyst responsible for developing and maintaining accurate forecasting models, utilizing historical data and industry trends. Proficiency in WFM systems, especially Teleopti (Calabrio) is preferred. The ideal candidate will have experience in forecasting for multi-skill environments, including inbound calls, chat, and email support.
Key Responsibilities will include: Qualifications: Preferred- Bachelor's degree in business, Statistics, or a related field.Proven experience as a Forecasting AnalystWFM system experience, with a preference for Teliopti (Calabrio)Proficiency in forecasting for multi-skill environments (Inbound, Chat, Email).Strong analytical and problem solving skillsExcellent communication and interpersonal skills. Support Services Group is not your typical place to work. We are inspiring and passionate people with a dynamic, relaxed, and collaborative culture. This is your chance to work on projects at a diverse international organization with ambitious growth targets, where you can make your mark and shape the future. Our projects span the globe because our teams span the globe.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Requirements

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