Overview
Wireless Manager Job Description
Are you a dynamic leader with a passion for technology and a track record of driving sales excellence ? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!
Become an impactful change agent as our next Wireless Manager . You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.
We offer exceptional benefits with YOU in mind. We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment.
Ready to propel your team toward unparalleled sales and service success? Discover how you can make a positive impact as a Wireless Manager at OSL – check out all the job details below. Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector – let's talk.
CORE ATTRIBUTES
What You Bring to The Team
Following are just some of the professional attributes that will contribute to your success:
Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service
Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales
Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth
Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly
Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively
Problem-Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment
Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges
Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations
RESPONSIBILITIES
What You Can Expect Day-to-Day
As a Wireless Manager, your daily responsibilities include:
Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed
REQUIREMENTS
What it Takes The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.
Minimum Required:
This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.
Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts
Preferred:
Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards
OUR COMPANY
Our Commitment to You
Your success is our success. For us, business is personal. OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms. We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.
We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive. Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay & Wisely cards, along with various discount programs. At OSL, we are committed to each employee's success and well-being – both personally and professionally. If you're a strategic, results-driven leader with a knack for driving sales in the technology sector, we'd welcome the chance to start a conversation.
Let's connect - apply today at ******** .
We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or
