Work From Home Principal Associate, Process Manager, Operations Servicing Strategy, Collections
Work From Home Principal Associate, Process Manager, Operations Servicing Strategy, CollectionsAs a Process Manager at Capital One, you will be part of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers.
The Principal Process Manager will play a key role in delivering processes that impact the company's bottom line.
In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment.
This person will have excellent communication skills, attention to detail, and can adapt to change quickly.
The ability to influence up is key to success in this position.
This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities: Leading and owning oversight of new intent and process improvement work and collaborating with teammates on larger initiativesCollecting data and information and using analytics and reporting to provide transparency to senior leadership and executivesIdentify and implement process improvements driving issue resolution/risk mitigation activitiesTracking and resolving process breakdownsUnderstanding customers' needs of the process and driving process improvementsDeveloping and maintaining formal process documentation including procedures and process flow diagramsActing as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutionsMay lead a team and/or direct others on projectsWork from Home Technology Requirements: Secure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredTo validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing pageBoth Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metCapital One reserves the right to request proof of internet provider, speed and service package from the associate.
Requirements are subject to change, as new systems and technology is delivered.
Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Work from Home Location Requirements: This role is 100% work from home.
We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e.
Hawaii or U.S.
Territories), or California.
Basic Qualifications: High School Diploma, GED or equivalent certificationAt least 1 year of experience with Microsoft Office or G SuiteAt least 1 year of process management experiencePreferred Qualifications: Bachelor's Degree or military experienceLean, Agile, Six Sigma, Business Process Management, or Project Management certificationAt least 1 year of experience directing process transformations or projectsAt least 2 years of experience in Process ManagementAt least 1 year of experience in collectionsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location.
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $88,100 - $100,500 for Principal Process Manager.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website.
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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