Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our World Wide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.
As a Change Management Lead, you will assist global owners to drive adoption of new processes as part of a new enterprise technology solution based on Salesforce. These processes support Apple's Business-to-Business (B2B) efforts. Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training and communications for new business processes impacting key internal (Apple) and external (B2B focused Apple resellers and carriers) stakeholders. Based on the identified impacts, you will partner with worldwide and regional team members to identify the communication and training needs and support the execution of change management activities.
DescriptionIn this role, you will:
Collaborate with business owners, process SME's, and other stakeholders to review the current state against proposed future state processes and systems.Lead and document change impacts by conducting impact analyses and other change management assessments.Partner with regional SME's to review global change impacts and assess regional differences.Collaborate with regional Change teams to develop recommendations for addressing change impacts.Support global and regional process harmonization activities, as necessary.Review and update change management plans.Develop training materials that will be used in instructor-led sessions or as part of self-paced offerings.Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders.Support and engage with senior leaders.Project manage your work stream (e.g., weekly status reports, risks and dependency management, work stream planning).Minimum Qualifications8+ years of experience in project/program/change management and/or training content development and delivery on similar programs.Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation.Experience working on enterprise-scale, multi-country digital transformation projects.Experience working on multi-release projects following the Agile methodology.Bachelor's degree or equivalent experience.Preferred QualificationsBackground in CRM implementations such as Salesforce is highly preferred.Change management certification (such as PROSCI) or other designation is a plus.Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus.Passion for problem solving and overcoming business challenges in partnership with others.Excellent collaboration and relationship building skills.Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment.Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks.Past experience developing communications and training materials.Resilience, tenacity, and attention to detail.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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