Zoo Office Services Specialist (Full Time) Location Milwaukee, WI (Zoo area) : Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact . We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Zoo Office Services Specialist (Full Time) Department - Zoo Hourly Pay Range - $19.49 - $29.24 Closing Date: 02/07/2024 @ 10:59 pm or upon receiving 50 applications. This position has a rotating schedule with one consistent weekday off and participates in a weekend rotation. Job Summary - The main purpose of this role is to communicate and provide customer service to both internal and external guests using phone, computer, and the zoo's radio system. This position is dedicated to communication through a multiline digital phones system and a multi-stie capacity plus radio system. All radio calls go through this position including all emergencies and emergency response communication. This position will provide entry support through cameras and electronic gates access controls. This public facing position provides information and a high-level guest experience to guests of the zoo. Handles payments and refunds. Job Responsibilities: Zoo Dispatch Operator - Answers and responds to any phone or radio calls providing assistance and important zoo information to customers and staff. Hundreds of radio and phone communications happen daily and this position logs each call, provides answers to questions and communicates to units in the field for customer related needs. Customer Service / Cash Handling - Provides information on zoo products and service. Works to resolve emerging guest relation problems that our customer may face during the visit in an accurate, efficient, and friendly manner. Collects cash, checks, and credit card payments from customers. Issues Receipts and settles refund requests through Zoo policy, procedure, and rules Electronic Gate and Surveillance Camera Operator - Zoo Property Access - Operates the electronic gates remotely allowing access for customers, vendors, and employees while following policies related to zoo access. Utilizes the camera system to visual fact check requests for access to zoo property. Emergency Dispatch Operator - Coordinates all emergency calls (human and animal) quickly and accurately. Dispatches the appropriate emergency personnel and zoo staff to resolve. Dispatch, monitor, and report on the emergency. Zoo-wide Logistics Coordination - Directs in-bound delivery trucks and vendors to the correct location. Relays work order information, organizes daily communication message to the zoo staff. Coordinates lost and found log and belongings. Minimum Requirements: Current resident of Wisconsin HS Diploma or GED equivalent At least One (1) year of experience high intensity customer service, dispatch, radio operator, logistics, multiline operation, baseline switch board operation, handling complaints, multiple languages, cash handling, point of sale. Intermediate knowledge of MS Word, Excel and Outlook Note: This Original Examination is open to current residents of the State of Wisconsin. The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods. Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact .
